Returns & Exchanges

All K55™ products are made-to-order / printed on demand specifically for you the moment you place your order. Because of this, our return policy is slightly different from regular retail. Please read it carefully before ordering.

How to initiate a return or exchange

To request a return or exchange, send us a transmission within 7 days of delivery at signal@k55.co.in with your order number and, where relevant, clear photos of the product, packaging, and the issue. We will respond within 48 working hours.

Requests received after 7 days of delivery will not be accepted.

What we cover (free of charge)

• Manufacturing defects — print errors, holes, stitching faults, misprints, damaged fabric
• Wrong item or wrong size delivered — if we sent you something different from what you ordered
• Damaged in transit — if the parcel arrives visibly damaged, please refuse delivery at the doorstep if possible and contact us immediately with photos. Do not accept a visibly torn/crushed/open package.

In all verified cases above, we will arrange a reverse pickup and send you a free replacement at no extra cost, or issue a full refund to your original payment method once the item is received back and verified.

Size exchanges

• If the size you ordered doesn’t fit, we offer a one-time free exchange for another size, provided the item is unused, unwashed, with all original tags and packaging intact.
• Size exchanges are for size only — not for change of design, color, or product.
• Please check our size chart carefully before ordering. We provide measurements in centimeters for every product.
• Free exchange is for size issues. Refunds are not provided for size issues — only exchange.
• Only one size exchange is allowed per order.

What is NOT covered / non-returnable

• Change of mind after ordering or delivery
• Wrong size ordered by customer without requesting an exchange within the window
• Slight variation in color between your screen and the printed product — every screen displays color differently and minor differences are normal in printed apparel
• Products that have been used, washed, ironed, or tampered with in any way
• Products without original tags/sticker labels attached, or returned without adequate packaging
• Products bought during sale, with a discount code, or as free promotional items — these are final sale and cannot be returned or exchanged
• Damage caused by the customer after delivery (stains, tears, shrinking from improper wash, etc.)
• Issues caused by incorrect shipping address provided by the customer — in such cases, re-shipping charges will be paid by the customer

Cancellations

• Orders can be cancelled within 24 hours of placing the order for a full refund, before production begins.
• Once an order has entered production (after 24 hours), it cannot be cancelled or modified as the product has already been printed for you.

Customer-initiated returns (non-defect cases)

In the rare case a non-defect return is accepted at our discretion (for example, a genuine extenuating circumstance and the correct product was delivered), a flat ₹100 reverse pickup fee will be deducted from any refund amount. This covers the courier cost of picking the product back up, which we have to pay to our logistics partner.

Refunds

• Once we receive your returned item and inspect it, we will notify you whether your refund is approved or rejected.
• Approved refunds are processed to your original payment method within 5–10 working days.
• Please allow additional time for your bank or card provider to post the refund to your account.
• Refunds will be issued to the same account from which payment was made.
• If more than 15 business days have passed since approval, send us a signal at signal@k55.co.in.

Exchange process

The fastest way to get a different size is to email us at signal@k55.co.in within 7 days. We will:

• Verify the issue and the product condition
• Arrange a reverse pickup from your address (free for verified defects / size issues)
• Dispatch the replacement once the returned item is received and inspected at our facility
• If the replacement product is of higher value, the price difference will need to be paid before dispatch

Please keep the product unused, unwashed, folded with all original tags and sticker labels attached, and packed securely so it is not damaged in transit back. Exchanges without original packaging will not be processed.

Important notes

• We reserve the right to refuse any return or exchange if the merchandise does not qualify under this policy on inspection.
• Any product that has been used or washed cannot be exchanged or refunded.
• Do not accept visibly damaged parcels at the time of delivery — refusing a damaged package at the door is the fastest way to get a replacement.
• Only one exchange or return request will be processed per order.

Working hours

Our support team operates 10 AM to 7 PM IST, Monday to Saturday. Messages sent outside working hours will be answered on the next working day.

Contact

For all return, exchange, or order-related queries, send a signal to: